SportPesa Tanzania marks Customer Service Week by honouring its support team

As Customer Service Week wraps up, SportPesa Tanzania takes a moment to thank its dedicated customer care team. This special week shines a spotlight on the agents who ensure every customer gets the support they need. Around the world, companies celebrate the staff who connect directly with customers, and for SportPesa, that recognition goes to the agents who assist players, often after the final whistle blows.

SportPesa Tanzania customer service plays a vital role in shaping how players experience support when issues arise. The company offers round the clock telephone assistance along with an email channel for complaints and transaction inquiries, ensuring help is always available, even beyond regular business hours.

Customer Service Week to all players

Every year, during the first week of October, we celebrate Customer Service Week, a special time when organizations worldwide show appreciation for the people answering calls and chats. At SportPesa, this week holds extra meaning because it honors the voices behind every inquiry, every call, and every message that shapes our customers’ experience.

Our players often reach out with questions about stakes, payouts, or account details, and our agents are there to respond quickly and thoughtfully. Those quick, helpful replies linger long after the game ends. This Customer Service Week, SportPesa Tanzania expresses heartfelt gratitude to the dedicated team members who make every interaction count.

“Our customer care team is often the first voice customers hear when they need help. Whether they are handling transaction queries, account questions, responsible play requests or general support, their work helps build trust in the SportPesa Tanzania experience. Customer Service Week gives us a chance to thank them for the professionalism they show every day ” said SportPesa Tanzania Head of Marketing Tracy Humplick.

The support before kick off of the match

Football doesn’t follow office hours. Late European kickoffs often happen late at night in Dar es Salaam, and players may have questions while the match is still underway. That’s why SportPesa Tanzania offers customer care around the clock, whether it is match day or a quiet day, an agent is always ready to help. Players can reach out by phone, live chat, or email anytime.

With plenty of experience, the team treats every contact as a unique person with a specific concern. They listen carefully, review the account, and explain the next steps clearly and simply. Short, precise answers are especially important when the game is just about to kick off. The customer service team is the first to hear players’ concerns and challenges.

Responsible guidance to every player

The customer service team also provides important guidance on responsible play. Only players aged 18 and over are allowed to participate, and agents are ready to direct players to the platform’s support resources whenever needed. If a player wants to take a break or slow down, they can expect quick, hassle-free assistance.

Players seeking online sports betting in Tanzania want a licensed operator and a team that truly listens. Licensed by the Gaming Board of Tanzania, SportPesa follows the rules closely, and its agents apply these standards fairly and consistently to every player. No matter who answers the call, players receive reliable, consistent support that they can trust.

Conclusion

Customer Service Week may last only a few days, but customer support remains part of SportPesa Tanzania’s daily promise to players. The agents who answer calls, respond to messages, guide customers through account issues and support responsible play help shape the experience long after a match has ended. Their work may happen away from the spotlight, but it is central to trust, safety and service.

As the week ends, SportPesa Tanzania’s message is clear; every helpful answer, every resolved query and every responsible-play conversation matters. The company’s customer care team remains one of the most important links between the brand and the players who rely on clear, professional support.

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WALIMU NI NGUZO YA UTUMISHI WA UMMA NA MAENDELEO YA TAIFA - PROF. SHEMDOE

Na. OWM - TAMISEMI, Bukombe

Waziri wa Nchi Ofisi ya Waziri Mkuu, Tawala za Mikoa na Serikali za Mitaa (OWM-TAMISEMI) Prof. Riziki Shemdoe amesema walimu ni nguzo kubwa katika Utumishi wa Umma pamoja na maendeleo ya Taifa, kwani ili nchi iweze kuendelea inahitaji wasomi na wenye jukumu la kuzalisha wasomi ambao wanabobea katika fani mbalimbali ni walimu. 

Prof.  Shemdoe amesemema hayo Oktoba 09, 2026 akiwa Bukombe mkoani Geita wakati wa Maadhimisho ya Siku ya Walimu Duniani Wilaya ya Bukombe kwa mwaka 2026.

“Tuna zaidi ya walimu laki tatu na elfu kumi na mbili katika utumishi wa umma, idadi hiyo ni zaidi ya nusu ya watumishi wote wa umma hivyo walimu ni nguzo kubwa kwenye utumishi na maendeleo ya taifa,” ameeleza Prof. Shemdoe.

Prof. Shemdoe amefafanua kuwa, licha ya kuwa mwalimu ni mlezi lakini ni kielelezo cha maadili na ujenzi wa uwezo wa kizazi kijacho wakiwepo madaktari, wahandisi, wataalam wa kilimo, watafiti, wataalam wa fani mbalimbali pamoja na viongozi katika Utumishi wa Umma na siasa.

Kwa upande wake, Naibu Waziri Mkuu Mstaafu ambaye ni Mbunge wa Jimbo la Bukombe, Mhe. Dkt. Doto Biteko amesema kuwa mwalimu umpa mtoto maarifa, umfundisha nidhamu na kuwapa matumaini watoto wanaotoka kwenye familia zenye migogoro.

Ameongeza kuwa, kutokana na jukumu hilo kubwa linalotekelezwa na walimu ndio maana ameratibu siku ya walimu Bukombe ili kuheshimu na kutambua mchango wa walimu na kuongeza kuwa, anatambua walimu ndio wanawezesha kutimiza ndoto za wanafunzi. 

Sherehe za Siku ya Mwalimu Duniani huadhimishwa kila mwaka tarehe 5 Oktoba na madhimisho haya yamekuwa yakifanyika Wilayani Bukombe tangu mwaka 2019. Aidha, kwa mwaka huu Kauli Mbiu ya Siku ya Mwalimu Duniani ni “Kusimama na Walimu: Miaka 60 ya kulinda taaluma, kuinua hadhi yake na kuunda mustakabali wetu”.

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MAHAFALI YA 20 KISHAPU SEKONDARI, NANGI WA UVCCM ACHANGIA MASHINE YA KUDURUFU

Mwenyekiti wa UVCCM Wilaya ya Kishapu mkoani Shinyanga, Jenipha Nangi akizungumza wakati akiwa mgeni rasmi katika Mahafali ya 20 ya Kidato cha Nne ya Shule ya Sekondari Kishapu yaliyofanyika Oktoba 9,2026

Na Sumai Salum-Kishapu

Mwenyekiti wa UVCCM Wilaya ya Kishapu mkoani Shinyanga, Jenipha Nangi, ameunga mkono jitihada za Serikali katika kuboresha sekta ya elimu kwa kuchangia vifaa vya michezo kwa Shule ya Sekondari Kishapu na kuahidi kutoa mashine ya kudurufu (photocopy machine) ili kurahisisha maandalizi ya mitihani na nyaraka mbalimbali za shule hiyo.

Nangi ametoa msaada huo leo Oktoba 9, 2026, wakati akiwa mgeni rasmi katika Mahafali ya 20 ya Kidato cha Nne ya Shule ya Sekondari Kishapu, iliyopo Wilayani Kishapu mkoani Shinyanga, ambapo amewapongeza walimu kwa juhudi zao za kuboresha ufaulu na kupunguza idadi ya wanafunzi wanaopata daraja sifuri.

Akizungumza katika mahafali hayo, Nangi amewataka wahitimu kuendelea kuwa na nidhamu wanapofanya mitihani na hata baada ya kumaliza shule, huku akiwahimiza kutoruhusu mazingira au watu wengine kuwakatisha tamaa katika kutimiza ndoto zao za elimu, bali wapambanie malengo yao kwa bidii na kujituma.

Aidha, amewataka wazazi na walezi kuendelea kuwafundisha watoto wao maadili mema, akisisitiza kuwa vijana ni hazina muhimu kwa familia, taifa na dunia kwa ujumla. Pia, amewapongeza walimu kwa jitihada za kuinua kiwango cha ufaulu na kuhakikisha wanafunzi wanapiga hatua kutoka daraja sifuri hadi madaraja ya ufaulu.

Katika risala yake kwa mgeni rasmi, Mkuu wa Shule ya Sekondari Kishapu, Mwalimu Buhoro Mipawa, amesema shule hiyo imepata mafanikio mbalimbali ikiwamo kuimarika kwa ufaulu wa wanafunzi, huku miundombinu ya madarasa ikiendelea kuboreshwa na kuwa katika hali inayokidhi mahitaji ya wanafunzi.

Hata hivyo, ameeleza changamoto zinazowakabili kuwa ni pamoja na uhaba wa vifaa vya michezo, hususan jezi na mipira, upungufu wa vifaa vya TEHAMA kutokana na ongezeko la wanafunzi, pamoja na kukosekana kwa mashine ya kudurufu mitihani na nyaraka nyingine za shule. Amesema upatikanaji wa mashine hiyo utasaidia kurahisisha shughuli za kitaaluma na kuboresha mazingira ya ufundishaji na ujifunzaji.

Kwa upande wao, wanafunzi wa Kidato cha Nne, kupitia risala iliyoandaliwa na wahitimu hao na kusomwa na Elizabeth Jacobo na Ebenezer Samweli, wameeleza mafanikio na changamoto za shule, huku wakibainisha kuwa wamepiga hatua katika ufaulu na kwamba madarasa yaliyoboreshwa yanatosheleza mahitaji yao. Hata hivyo, wameomba msaada wa vifaa vya michezo na vifaa vya TEHAMA ili kuimarisha zaidi shughuli za kitaaluma na michezo shuleni hapo.

Shule ya Sekondari Kishapu ilianzishwa mwaka 2004 ikiwa na wanafunzi 86, wavulana 43 na wasichana 43, pamoja na walimu watano. Kwa sasa, shule hiyo ina jumla ya wanafunzi 862, wakiwamo wavulana 322 na wasichana 540, huku ikiwa na walimu 30, wanaume 20 na wanawake 10. Mahafali hayo ya 20 yamewahusisha wanafunzi 108 wa Kidato cha Nne, wavulana 49 na wasichana 59, ambao wanatarajiwa kuendeleza safari yao ya elimu na kuwa chachu ya maendeleo katika familia na taifa.

Makamo Afisa Elimu Sekondari Halmashauri ya Wilaya ya Kishapu Mkoani Shinyanga Winfrida Mkama akizungumza kwenye Mahafali ya 20 ya Kidato cha Nne ya Shule ya Sekondari Kishapu yaliyofanyika Oktoba 9,2026

Mwenyekiti wa Bodi ya Shule ya Sekondari Kishapu wilayani Kishapu Mkoani Shinyanga Paul Makolo akizungumza kwenye Mahafali ya 20 ya Kidato cha Nne ya Shule ya Sekondari Kishapu yaliyofanyika Oktoba 9,2026

Mkuu wa Shule ya Sekondari Kishapu wilayani Kishapu Mkoani Shinyanga, Mwalimu Buhoro Mipawa akisoma risala ya Shule mbele ya Mgeni rasmi wa Mahafali hayo ya 20 ya Shule hiyo Oktoba 9,2026

Wasoma risala ya wahitimu wa kidato cha nne mahafali ya 20 Shule ya Sekondari Kishapu iliyoko wilayani Kishapu mkoani Shinyanga Elizabeth Jacobo(kulia) na Ebenezer Samweli(kushoto) Oktoba 9,2026

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